FAQ

• Is it better to directly call drivers or support?

  It's generally recommended to contact our support team for booking a taxi or reporting any issues. They can connect you with the most suitable driver and provide assistance.

• Is the service truly 24x7?

  Yes, our service is available 24 hours a day, 7 days a week. We have drivers scheduled for both day and night shifts to ensure continuous availability.

• Are passengers safe at night?

  Yes, passenger safety is our top priority. Our night service drivers are carefully selected, and most are non-drinkers. For added security, it's recommended to contact our support team for bookings, especially at night.

• Do taxi fares increase when using Kawnek Taxi Service?

  No, there should be no impact on fares. If you encounter excessively high fares, please report the driver's number immediately.

• Is it necessary to be a registered user to request/book a taxi?

  While registration is recommended for providing feedback and ratings, it's not strictly necessary to book a cab. However, registration offers additional benefits.

• Is there any registration fee?

  There is no registration fee for passengers or public users. However, there may be charges for our registered cab partners.

• Is it possible to track the location of drivers?

  Drivers are requested to update their locations regularly, but the real-time tracking feature is currently limited. We're working on implementing a more robust location tracking system in the future.

• Are drivers known/verified?

  Yes, we have collected necessary documents from our registered drivers to ensure their authenticity and reliability.

• Is a mobile application available?

  Currently, a mobile application is available only for drivers. However, we're actively developing a passenger-friendly mobile app that will offer additional features and convenience.